At M A R Insurance Group the customer is our only focus. While it is impossible to completely remove conflicts of interest, our goal is to put our customers best interest first. Other agencies may be inclined to place business where it best benefits the agency, but we place business where it best benefits the customer.
Purchasing insurance is a complex transaction. When you choose us as your agency, you will receive knowledgeable, competent advice on your options. Our people are encouraged to expand their knowledge by pursuing professional designations. We are strongly committed to supporting our people in their pursuit of excellence and provide financial incentives as they achieve milestones in education.
It should go without saying that your agent should be dependable, but sadly we hear every day from other agencies customers that their agent is difficult to reach and often doesn’t return their phone calls. At M A R, our phones are answered from 8:00 to 5:00 by live human beings. You can speak to us directly, or leave a message with the person who answers the phone or leave a message on your agent’s voice mail. We will call you back promptly.
We don’t wait for your phone call to review your coverages and pricing, You will hear from us regularly. We want to know how you are doing, if anything has changed, if we need to revise your plans, We want to inform you of changes that may affect you. Shoot, we just want to keep in touch.
We are pleased to share our compensation schedules with our customers. Many of our customers have remarked “Is that all you are paid for your work with us? We think you are worth a lot more!” We believe that full disclosure leads to a more equitable relationship with our customers.